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Política de privacidad
PRIVACY POLICY – YAXSOCKS
Last updated: August 20, 2025
Yaxsocks ("we," "our," or "the Company") operates the website www.yaxsocks.com (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the address registered in your account) or by means of a notice on our website prior to the changes becoming effective.
We encourage you to review this Privacy Policy periodically for any updates.
Information We Collect
Depending on how you interact with Yaxsocks, we may collect different types of information:
1. Information You Provide Directly
Contact details: name, address, phone number, and email.
Order information: billing address, shipping address, payment confirmation.
Account information: username, password, and security questions.
Customer support data: any information you share with us when contacting our team.
2. Information About Your Use of the Site
We may automatically collect certain information about your interaction with our website, including IP address, device information, browser details, network data, and usage information through cookies or similar technologies.
3. Information From Third Parties
We may receive information from third parties such as:
Payment processors (e.g., PayPal, Stripe, Shopify Payments).
Shipping and logistics providers.
Analytics and marketing platforms.
How We Use Your Information
We use your personal data to:
Process your orders and deliver our products.
Manage your account and provide support.
Send notifications related to your purchases, returns, or account activity.
Communicate marketing campaigns and promotions (you may opt out at any time).
Detect, prevent, and investigate fraudulent or illegal activity.
Improve our products, services, and customer experience.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These may include:
Session Cookies: to operate the website.
Preference Cookies: to remember your preferences.
Security Cookies: to protect your account and transactions.
You can disable cookies through your browser settings, but some parts of the Service may not function properly without them.
How We Share Your Information
We only share your personal information in the following circumstances:
With service providers (payment processors, shipping companies, technical support).
With marketing and advertising partners (in line with your preferences).
When required by law or legal authorities.
In case of a business transaction such as a merger, acquisition, or restructuring.
We will never sell your personal data without your consent.
Security and Data Retention
We take reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee "perfect security."
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
Right of Access / Know: Request a copy of the personal data we hold about you.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request correction of inaccurate information.
Right to Portability: Request transfer of your data to another service provider.
Restriction of Processing: Request limitation of data use.
Withdrawal of Consent: Withdraw consent where processing is based on it.
Appeal: Challenge our decision if we deny a request.
You may exercise these rights by contacting us directly.
Children’s Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from them. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can remove it.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
📧 Email: sales@yaxsocks.com
📞 Phone: +1 954-836-1416
🏢 Address: Yaxsocks – Bogotá, Colombia
We will respond to your inquiries in a timely manner in accordance with applicable data protection laws.